Return & Refund Policy — Balozan

At Balozan, we carefully check every order before dispatch to ensure that you receive the correct product in good condition.

Return Eligibility

You may request a return if:

• You received a wrong product.
• The product is damaged or defective upon delivery.
• There is any mistake from Balozan's side.

For such cases, please contact us within 48 hours of receiving your order and provide clear photos/videos of the product and packaging. If the issue is verified as our mistake, we will arrange the appropriate solution at no additional delivery cost to you.

Customer-Initiated Returns

If you want to return an order for a reason not caused by Balozan, such as a change of mind, personal preference, ordering by mistake, or any other reason, the applicable return delivery/shipping charges will be paid by the customer.

These charges may be deducted from the refundable amount or collected separately, where applicable.

Important Conditions

• The product must be unused, unwashed and in its original condition and packaging.
• Products that have been cut, stitched, altered, washed, damaged or otherwise used may not be eligible for return.
• Return requests must be made within the specified return period.
• Refunds, where approved, will be processed after the returned product has been received and inspected.
• Delivery charges already paid, if any, may be non-refundable in customer-initiated returns.

Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be processed through the applicable payment method.

Please note: Balozan reserves the right to decline a return if the product does not meet the return conditions stated above.

Contact Us

For any return or refund request, please contact Balozan customer support with your order number and relevant photos/videos.

Balozan — Quality Fashion, Delivered Across Pakistan.